There is further information and videos to help you look after your brace and manage any brace problems on the British Orthodontic Society website

There is a fact sheet about managing orthodontic emergencies.

We recommend contacting your orthodontic provider before you attempt to fix any problems yourself, as there is a risk you might damage your brace.

Something on my brace is loose

If part of your brace has snapped or become loose, you only need to contact your provider if it is painful or there is a danger of you inhaling it. If it is not causing you any pain, we can fix your brace next time we see you.

My brace is rubbing

Please contact your normal provider and they can post you out some wax to put on the bit that is rubbing you. There is a video on the British Orthodontic Society website showing how to use the wax.

I have run out of elastics

Please contact your normal provider and they can post you out some more elastics.

I don’t know if I need to wear my elastics

If you are not sure whether to wear your elastics, please contact your normal provider and they will provide advice.

I was due to have my fixed braces removed. Do I need to come in?

Unfortunately we cannot provide an non-urgent treatment at this time. We will be in touch as soon as we can see you to remove your brace. Please make sure you look after your brace to avoid damage to your teeth or brace.

I have lost or broken my retainer

Please contact your orthodontic provider for advice.

Should I keep wearing my removable brace?

If you are not sure whether you need to wear your removable brace, please contact your normal provider and they will advise you what to do.

If you are having any problems with your brace and you would like advice, please contact your normal provider. Contact details are provided on the Orthodontic Provider page.